Privacy Policy

ReferralWise ("we," "us," or "our") operates the website referralwise.app and provides a referral partner tracking platform for home service contractors and their referral partners (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using ReferralWise, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access the Service.

ReferralWise is operated by Thomas Taylor, based in New York, United States. You may contact us at admin@referralwise.app.

We collect information you provide directly to us, including:

• Account information: your name, email address, and password when you register
• Business information: company name, service area, and job types
• Partner information: names and email addresses of referral partners you invite
• Referral data: client names, contact information, project details, and job values you enter
• Payment information: Stripe account details used to receive commission payouts. We do not store your bank account numbers directly — these are handled securely by Stripe.
• Billing information: subscription plan and payment history (processed by Stripe — we do not store full card numbers)
• Communications: messages you send to our support team

We also automatically collect certain information when you use the Service, including IP address, browser type, pages visited, and usage data through standard web analytics.

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process transactions and send related information including payment confirmations
• Send administrative information such as account confirmations and service updates
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns to improve the Service
• Detect, prevent, and address technical issues and fraudulent activity
• Comply with legal obligations

We do not sell your personal information to third parties. We do not use your data for advertising purposes.

We may share your information with third parties only in the following circumstances:

• Service providers: We use Supabase (database), Stripe (payments and payouts), and Vercel (hosting) to operate the Service. These providers have access to your information only to perform services on our behalf and are obligated to keep it confidential.
• Legal requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business transfers: If ReferralWise is acquired or merged, your information may be transferred as part of that transaction.
• With your consent: We may share your information for any other purpose with your explicit consent.

We retain your personal information for as long as your account is active or as needed to provide you the Service. If you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal or accounting purposes.

We implement industry-standard security measures to protect your information, including encrypted data transmission (HTTPS/TLS), secure database access controls, and row-level security on our database. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Depending on where you live, you may have certain rights regarding your personal information:

• Right to access: You may request a copy of the personal information we hold about you.
• Right to correction: You may request that we correct inaccurate or incomplete information.
• Right to deletion: You may request that we delete your personal information. We will honor this request unless we are required to retain the data by law.
• Right to opt out: California residents have the right to opt out of the sale of personal information. We do not sell personal information.
• Right to data portability: You may request your data in a portable format.

To exercise any of these rights, email us at admin@referralwise.app. We will respond within 30 days.

We use essential cookies to maintain your login session and ensure the Service functions correctly. We do not use advertising or tracking cookies. You can control cookie settings through your browser, but disabling cookies may affect the functionality of the Service.

ReferralWise is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete such information.

The Service may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last updated" date at the top of this page and, where appropriate, by sending you an email. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy, please contact us: